1. Who we are
Avatar Hospital (Avatar Hospital Madhubani) is a multispeciality hospital at Nidhi Chowk, Bhavara, Madhubani, Bihar — 847211, serving Madhubani, Mithilanchal and nearby districts of Bihar and Nepal border areas. This policy explains what personal data we collect through our website, appointment forms, contact desk, phone and in-hospital registration, and how we use it. For questions, contact info@avatarhospital.com or call +91 9263554959.
2. Data we collect
- Identity & contact: patient/attendant name, phone number, email address, age, gender, address.
- Appointment & visit details: department, doctor, preferred date/time, OP/IP number, emergency contact.
- Health information: symptoms, diagnosis, prescriptions, lab/radiology reports, treatment and billing records shared at the hospital desk or uploaded via forms.
- Website technical data: pages visited, device/browser info and approximate location via cookies and Google Analytics (see Cookie Policy).
We collect only what is needed for treatment, appointment scheduling, billing and statutory hospital records, with your consent given at registration, on our forms, or when you contact us. Online payments on this site are processed by Razorpay in INR — we never see or store your card PIN, CVV, OTP or UPI PIN.
3. How we use your data — hospital use only
Your name, email, phone number and health details are used only for hospital purposes:
- Confirming appointments, OPD schedules, admission/discharge and follow-up reminders by call, SMS or WhatsApp.
- Providing diagnosis, treatment, nursing care, pharmacy, lab, radiology, ambulance and emergency coordination.
- Billing, insurance / Ayushman Bharat claim processing and statutory medical record-keeping.
- Quality review, patient safety audits and responding to your complaints or feedback.
- Emergency contact — reaching your attendant or family during critical care.
4. We never sell your personal data
Avatar Hospital Madhubani never sells, rents or trades your email address, phone number or any personal data to any third party for marketing. We do not share your contact details with advertisers, data brokers or unrelated businesses. Any service SMS/WhatsApp you receive from us relates to your own appointment, treatment or hospital notice — never third-party promotions.
5. Limited sharing (with your consent or legal need)
- Treating doctors, specialists, diagnostic labs and referral hospitals involved in your own care.
- Health insurers / Ayushman Bharat authorities, only to process your cashless claim with your consent.
- Government or court authorities when required by Indian law (e.g. MLC cases, notifiable diseases, statutory reporting).
- IT vendors (hosting, analytics, appointment software) bound by confidentiality and access controls. Aggregate website analytics may be processed by Google on servers outside India (see Cookie Policy) — never with your name, phone or health records.
6. Data security & retention
Medical records are stored with role-based access (only treating and authorised staff), encrypted connections (HTTPS) and audit logs. Physical case files are kept in restricted medical-records storage at our Madhubani campus. We retain treatment records as required under Indian medical-record norms (generally up to 3 years for OPD records and longer for IPD/MLC records), after which they are securely archived or destroyed.
7. Your rights (Data Principal rights under the DPDP Act, 2023)
- Right to access a summary of personal data we hold about you and request correction or updating.
- Right to withdraw consent for non-essential follow-up messages anytime (treatment-critical and statutory communications may still continue).
- Right to request a copy of your discharge summary, prescriptions and reports from the medical records desk.
- Right to grievance redressal — contact our Grievance Officer below; we respond within 7 working days and resolve per timelines under the Digital Personal Data Protection Act, 2023 and applicable rules.
8. Grievance Officer (India)
Grievance Officer — Hospital Administrator, Avatar Hospital, Nidhi Chowk, Bhavara, Madhubani, Bihar — 847211 • Email: info@avatarhospital.com • Phone: +91 9263554959. Write "Data Grievance" in the subject line for fastest routing.
9. Children & emergency care
Data of children (below 18 years) is collected only from parents/legal guardians. In life-threatening emergencies our Madhubani casualty team may proceed with treatment and minimal data collection first, and complete registration once the patient is stable.
10. Governing law (Indian jurisdiction)
This policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023 (with the Information Technology Act, 2000 and applicable rules until DPDP rules are fully notified), the Consumer Protection Act, 2019, National Medical Commission record-keeping norms, Bihar clinical-establishment law and Ayushman Bharat PM-JAY scheme rules. Medico-legal and notifiable-disease reporting follows applicable Indian law (including BNS/BNSS procedures). Courts and consumer commissions at Madhubani, Bihar have jurisdiction. In case of any conflict, the printed hospital policies displayed at our Madhubani reception prevail for in-hospital care.
11. Related policies
Please also read our Terms & Conditions, Cookie Policy and Patient Rules.