1. About these terms
These Terms govern the website (avatarhospital.com) and hospital services of Avatar Hospital, Nidhi Chowk, Bhavara, Madhubani, Bihar — 847211 ("Hospital", "we"). By booking an appointment, visiting the hospital or using this website, you accept these Terms. Emergency treatment is never denied for want of prior acceptance — consent is completed once the patient is stable.
2. Appointments & consultations
- OPD generally runs Monday–Saturday, 9:00 AM–7:00 PM; emergency & trauma runs 24/7. Timings and doctor availability at Madhubani may change due to emergencies or leave — the help desk (+91 9263554959) confirms slots.
- Online booking is a request; your slot is confirmed only by our SMS/call. Please arrive 15 minutes early with prior reports, prescriptions and ID.
- Cancellations/rescheduling are free up to 3 hours before the slot via phone. Repeated no-shows may require advance payment for re-booking.
- Online information (blogs, speciality pages) is general health education, not a diagnosis. Always consult our doctors in person or via the help desk.
3. Emergency, admission & treatment consent
- Our 24/7 casualty at Nidhi Chowk prioritises by medical urgency (triage), not arrival order.
- Admission, surgery, anaesthesia and high-risk procedures need written informed consent from the patient or attendant in the prescribed hospital form.
- Cost estimates are given in good faith before admission; actual bills vary with clinical condition, stay length, implants and complications. Itemised bills are provided at discharge.
- Patients/attendants must give complete, truthful medical history — concealed history affecting outcomes is the patient's responsibility.
4. Billing, insurance & Ayushman Bharat
- Pay via cash, UPI, cards or approved online gateway at the hospital billing counter. Advance deposits may be required for IPD/surgery.
- Ayushman Bharat / insurance cashless approval depends on the TPA/government portal, not solely on the hospital. Denied claims must be settled by the patient before discharge; we provide all documents for reimbursement.
- Refunds (cancelled packages, excess deposits) are typically processed to the source account within 7–10 working days after discharge audit, subject to bank/Razorpay timelines.
5. Patient & visitor conduct
- Follow our Patient Rules — visiting hours, hygiene, no-smoking/no-alcohol campus, and staff-safety rules.
- Abuse, threats or violence against doctors, nurses or staff invites denial of non-emergency service and police reporting under applicable law.
- Outside food, photography in clinical areas and interference with equipment are prohibited without permission.
6. Website use & intellectual property
- Content, logo, photos and text on this site belong to Avatar Hospital Madhubani. Do not copy or republish without written permission.
- Do not misuse forms (spam, false bookings) or attempt to breach site security. We may block abusive access and cancel fraudulent bookings.
- Your personal data on this site is handled per our Privacy Policy — we never sell your email or phone number — and cookies per our Cookie Policy.
7. Medical liability limits
Our doctors and staff follow standard medical protocols, but no outcome can be guaranteed — medicine carries inherent risks which are explained during consent. To the extent permitted by Indian law, the hospital's liability for any non-emergency service claim is limited to the fees paid for that service. Nothing here limits liability for wilful misconduct or rights under the Consumer Protection Act, 2019.
8. Governing law & contact (Indian jurisdiction)
These Terms are governed by the laws of India, including the Consumer Protection Act, 2019, the Digital Personal Data Protection Act, 2023, National Medical Commission norms, Bihar clinical-establishment law and Ayushman Bharat PM-JAY scheme rules; medico-legal matters follow applicable Indian law (including BNS/BNSS procedures). Courts and consumer commissions at Madhubani, Bihar have jurisdiction. Grievances: Grievance Officer — Hospital Administrator, info@avatarhospital.com, +91 9263554959, or the help desk at Avatar Hospital, Nidhi Chowk, Bhavara, Madhubani — 847211. In case of conflict, printed hospital policies at our Madhubani reception prevail for in-hospital care.